Experienced Executive Secretaries and
Personal Assistants are needed for top positions. However, they are in
short supply. Many ES and PAs work tirelessly to coordinate Ministries,
government agencies and Parastatals. Others coordinate the operations of
multi-national corporations and agencies. They are often working in the
office environment with responsibility for the efficient administration
and coordination of the physical, secretarial and human resources of a
organisation. The role of the ES and PAs is rapidly changing therefore
they need refresher course constantly.
The Executive Secretary Analysis of Personal Strengths and Weaknesses
Abilities, Duties, Influences and Organizational Cultures
The Modern Office Environment
Office Layout, Landscaped V Traditional, Environmental Issues, Space Planning
Health, Safety and Security In The Office
Making and Maintaining a Safe and Healthy Environment.
Dealing with Stress. Ergonomics and Information Technology
Cultural Diversity in The Workplace
Influences of Culture on Society. Diversity Awareness. The Multicultural Organization
The Executive Secretary
Skills Analysis, Personal Characteristics. Why Some Secretaries Fail.
Models of Organizational Behavior.
Organization Charts. Chain Of Command And Span Of Control. Staffing and
Training Policies. Job Descriptions In Manpower Planning
Goal Setting and Planning
Levels of Goals and Their Importance. Mission Statements. Goal Setting. Problem Solving Using Force Field Analysis.
Time and Self-Management
Time Management. Organizing Your Boss. Time Logs. Common Time Wasters. Change The Time Wasting
Operate a Clear Desk Policy
The Raft Technique. Paperwork Management.
Technology in The Office
Integrated Office Systems, Protecting Equipment, Data and Your Health
Why Delegate? Structuring Delegation.
The Importance of Good Listening Skills
Steps to Good Listening
Types of Meetings and Committees.
Officiating of a Meeting.
Analyze Your Feelings. Good Speaking Techniques. Preparation.
Ethics in the Workplace
Universal Standards. Ethical Dilemmas. Ethical Lapses. Corporate and Social Responsibility.
Motivation at Work
Why Work? Motivational Theories.
Rewarding Exceptional Performance.
Team Development and Participation
Why Teams? The Attributes of A Good Team. Team Roles.
The Stages of Team Development.
Criteria for Success.
Dealing with Conflict in the Workplace
Establishing Constructive Relationships.
Dealing with Difficult Personalities.
Managing Your Anger.
A variety of methodologies will be used during the course that includes:
(30%) Based on Case Studies
(30%) Role Play
Variety of Learning Methods
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