Simply, just what it sounds like it is.
Cost of Poor Quality is how much money a nonconforming condition costs
your organization… The “How Much Does it Hurt” metric. And quite the
valuable metric it is. It shows you, your team, and management the pain
caused by the nonconforming condition or defect. Importantly, it shows
how much pain.
COPQ is measured to obtain a baseline
measure of where you are today in terms of costs. However, you can also
use this measurement to sell improvement projects to management. COPQ
shows your management why it is critical that you begin your project
Cost of Poor Quality allows you to get an
estimate of these wastes and speak the language of management. Often,
these wastes get reported in terms of inventory turns, defect rates,
test yields, number of failures, etc. None of these metrics help
management prioritize the true financial impact of these wastes. By
converting them into dollars, these wastes provide everyone with a
better understanding of how big these problems are
By the end of the Cost of Poor Quality (COPQ) program, delegates will be able to:
Learn to measure Cost of Poor Quality (COPQ)
Internal Failure Cost
External Failure Cost
Able to Quantify the size of the problem to justify improvement efforts.
Able to guide the development of the improvement efforts.
Able to track the progress of the improvement initiatives.
Understanding the tools used to calculate COPQ.
Able to understand and drive for COPQ reduction.
History of Quality cost development
Goals of Quality cost system
Taguchi Quality Loss function
ISO-9000 and Quality cost
Quality cost categories
Internal Failure cost
External failure cost
8 Types of waste cost
Quality cost program implementation
Supplier Quality cost
Cost of service/ Software Quality
Quality cost in small and medium enterprises
Quality improvement programs
Cost of Quality in education
Case Studies and Exercises
Who Must Attend?
Managing Director / Factory Manager/Production Manager/Supervisor
Managers/ Executive/ Supervisor
Manager / Engineering Managers / Engineers involved in Quality Improvement.
Lecture, Discussion and Case Studies.
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