Do You Ever Wish You Could Master Process Assessments, Analysis, Measurement, Improvement and Benchmarking?
It’s Easier Than You Ever Thought Possible!
A diagram is worth a million words. When
it comes to understanding and improving processes, the science and art
of process mapping becomes very handy. This is the main theme of this
course which aims to develop process mapping skills for participants by
helping them understand the different types of process mapping
approaches from simple flow charts to value stream mapping. Various
process assessments will be presented and discussed. Toyota\'s famous
Lean principles will be explained and used to help participants
understand how to improve processes through mapping in service and
By the end of the course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for approaches to processes
Examine various process assessment methodologies
Generate process analysis charts and construct process maps for improvement
Justify the need to measure processes as an improvement tool
Who should attend?
Individuals involved in improvement
projects, processes identification, work design, productivity
improvement or quality auditing initiatives.
This course will engage participants in
various simple and complex process mapping exercises. The course will
challenge participants using actual case studies and scenarios.
Lectures, group discussions and presentations will be used to achieve
the learning objectives.
Process definitions and elements Process
definition Process approach to improvement Advantages of process mapping
Elements of a process Benefits of process maps Attributes of a process
map: Identifying the customer What is critical to their satisfaction
Obtaining process performance data How well do our processes satisfy
their needs The business value chain Denning process efficiency and
effectiveness Stakeholders analysis Understanding process approach as
per international quality standards Understanding process approach
Process characteristics The Plan, Do, Check, Act (PDCA) approach
Opportunities in terms of reducing cycle time and defects Non value
added explained Process assessments approaches Key terms Mapping process
Types of mapping tools Simple flow charting Geo graphs, spaghetti and
workflow diagrams Swim lane (deployment) flowcharts Supplier, Input,
Process, Output, Customer charts (SIPOC) Value added and non-value added
analysis Value stream maps Cycle time map Process hierarchy Process
maps symbols \'IDEF0\' process map Lean thinking to reduce waste in
processes The eight types of waste found in processes 5S: a framework to
organize and maintain your workplace Failure Mode and Effects Analysis
(FMEA) Process analysis and improvement Customer oriented processes
Support oriented processes Management processes Diagnosis of a process
Analyzing and improving a process The turtle diagram Using process maps
to identify root causes Twelve cornerstone tools to process streamlining
Problem solving techniques Process auditing as a tool for continuous
improvement Process mapping in six sigma projects Process measurement
and benchmarking The need to measure Process Key Performance Indicators
(KPIs) Benchmarking and the balanced scorecard
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