The most important skill in business is
the ability to manage people – important to the organisation, so that
its objectives are achieved, and important to the individual, so that
they maximize their productivity and career progression opportunities.
For those who have had little or no formal management training – or who
require a refresher – this course is the ideal starting point.
You have likely experienced some form of
Office Politics. Working with different personalities, opinions,
backgrounds, and values is a challenge in any environment. It is an
inevitable fact that when people are working together personalities can
and will clash. No one is an island, so working together as a team is
incredibly important for the organization and every employee.
Office Politics is about creating and
maintaining better relationships. It is about communicating and working
with your peers and colleagues in a way that is mutually beneficial.
Employees who understand the positive aspects of Office Politics are
better team members and end up being more successful and productive.
By the end of the course participants will be better able to:
Motivate teams and individuals
Communicate goals and objectives
Develop their teams
Deal with poor performance issues
Define your role and responsibilities and assess how your personal style impacts on individuals.
Project a more self-confident and professional managerial image.
Build a cohesive team that works together to achieve objectives.
Recognize and work with the diversity in your team.
Delegate tasks to the benefit of individuals.
Communicate confidently and positively with team members and senior colleagues.
Deal with people problems quickly, confidently and professionally.
Participants will leave the course having
had an opportunity to practice all these skills and with their own
personal action plan to build on. They will return to work with a
clearer view of their role and responsibilities, eager to use it as the
basis for improving performance and achieving better results.
The keys to effective motivation
Factors that motivate people
Key management theories explained
Using reward and recognition
The keys to effective communication
‘Walking the talk’
Does the organisation’s Mission Statement work?
Dealing with dissent
Communication case study
Keys to effective performance management
Dealing with poor performance
Standards, objectives, targets, etc
Delivering difficult messages
Supporting the team
People Management, Team Development and Delegation
Leading a team to perform
Recognizing and appreciating the diversity of work relationships
Re-assessing the strengths and development areas of the team
Review of essential delegation skills
Creative Problem Solving and Managing Difficult People
Tools for generating and choosing the right solutions to tricky problems
Conflict situations - how to resolve them
Strategies for dealing with difficult people
About Interacting and Influencing
Dealing with Different Personalities
Build a Culture of Collaboration
Be Nice to Everyone (Not Just Those That Can Help You)
Be a Team Player
Module Three: Review Questions
Office Personalities and Politics (I)
Office Personalities and Politics (II)
Getting Support for Your Projects
Gain Trust Through Honesty
Blow Your Own Horn
The Importance of Forgiveness
The Benefits of a Resolution
The Agreement Frame
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