Without satisfied clients a business will
risk failure or slow decline. Companies should treat most feedback from
clients with the utmost gravity and if necessary integrate
client’s views into strategic planning.
This course looks at different ways to
approach clients for feedback and discusses how client input is relevant
to the business from many different perspectives. It explains:
How to structure a feedback questionnaire
How to integrate client opinions effectively
How to deal with any negative comments or complaints
Course level: Intermediate
Who should attend?
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