Many companies seek to improve their
business using various continuous improvement methodologies including
Lean principles. The proven method for deploying these concepts is to
tie them into an overall strategy of business improvement. This leads to
the highest rate of return on investment over the long term along with
ensuring sustainability of a continuous improvement culture. As part of
this overall strategy of continuous improvement is the use of the tool:
Practical Problem Solving.
What makes this Lean tool unique is the straightforwardness of the application.
By simply using the materials provided
to you during the training, you will be able to step through the process
to solve the problem knowing that each phase is completed.
The worksheets can be used for communication of the problem and the follow up effectiveness within your organization.
It can also be used to respond to customer complaints and be valid towards any formal complaint resolution procedure required.
Our Consultant will work with you to
develop the skill sets essential to practical problem solving. The
course involves applying the training by assigning a real life problem
to be solved by your staff.
Participants will receive instruction on the following tools that are used in Practical Problem Solving:
Problem Definition – How to properly define a problem and plan improvements
Root Cause Analysis – Determine point of cause of defect(s) and find true root cause.
Implementation – Communicate and execute short and long term
countermeasures to eliminate problem(s) and adjust as needed to stay on
Standardization – Follow up on countermeasures and performance
indicators of solution. Standardize effective countermeasure, leverage
to other opportunities and take action to begin the problem solving
As a result of utilizing this approach to
the Practical Problem Solving tools, companies report seeing reoccurring
problems eliminated reduced costs, and a highly effective and engaged
workforce. Additionally, this specific approach becomes the driving
force behind sustaining your improvements and standardizing
The training will help you to answer questions around the following:
Declining profit margins
Difficulty controlling costs, poor levels of productivity
High defect or scrap rates
Low customer satisfaction
Additional benefits expected for all participants include the following:
Problem solving is a process and skill
set that you develop over time, to be used when the need to solve
immediate problems in order to achieve goals
An opportunity to transfer knowledge
from the key participants of your team that will be responsible for
maintaining this tool, to others in the organization
Problem solving and decision making defined
Evidence-based decision making
Non-evidence based decision making
Groups versus individual – the pros and cons
The Five-Step Problem Solving Process
Define and Analyze the Problem
Create a problem statement
Analyze and understand the problem
Apply tools and techniques for problem identification and analysis
Determine the Causes of the Problem
Collect data to understand the problem
Identify possible causes
Select the root cause
Apply tools and techniques to determine the root cause
Generate Alternative Solutions
Identify possible solutions
Apply the tools and techniques for generating alternative solutions
Select the Solution—Make a Decision!
Determine a decision-making approach
Develop criteria for selecting a solution
Select the best solution
Validate the solution
Apply the tools and techniques for decision making
Implement the Solution
Develop an action plan
Implement the solution
Marshall support for the solution
Who should attend
Office managers, supervisors, general managers, administrative officers etc..
Participants will practice the problem-solving process by working on
actual problems in the course. The focus in the course is on group
problem solving and decision-making, but participants will be able to
apply the same processes and tools to individual problems and decisions.
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