The role of the secretary is rapidly
changing, and he/she is taking on more of the work of the manager.
He/she needs to develop secretarial skills into managerial talents in
order to enable his/ her superior to delegate work with assurance.
By the end of the program, participants will be able to:
To identify present, individual strengths and weaknesses in the performance of executive secretarial duties.
To identify the elements of good office design and environmental features to facilitate work flow and good communications.
To be aware of health, safety and security at work.
To identify cultural differences and diversity in the workplace.
To analyses the personal attributes and requirements of the executive secretary.
To identify the basic management
concepts of goal identification, setting priorities, implementation and
To learn the techniques of effective time management
To organize, prioritize and store paper documents
To use technology in the office to the best advantage
To learn the techniques of effective
delegating, motivating and assessing the effectiveness of human
resources available to the executive secretary.
To be aware of the communication process in business.
To use the appropriate communication medium
To be aware of the causes of communication breakdown.
To practice effective listening techniques
To write effective meetings documents
To identify the procedures for planning and preparing a successful presentation
To be aware of the use of visual aids and technology in presenting information.
To consider the importance of business ethics
To relate business ethics to day to day ethical dilemmas in the office.
To be aware of the importance of motivation at work
To be aware of the function of groups and teams
To be aware of the dynamics of groups and the way in which they interact
Who Should Attend?
Experienced executive secretaries and
administrators and those working in the office environment with
responsibility for the efficient administration and coordination of the
physical, secretarial and human resources of a department
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