Knowledgeable, efficient secretarial
assistants, PAs and private secretaries are very valuable to their
executives and to the enterprise for which they work, so they are in
great demand and command good salaries and other benefits - good,
well-trained secretaries/PAs/administrators are valued and sought after -
no enterprise can get along without one (or more) of them. Their range
of duties can be wide, and can vary considerably; this Program provides
essential training and knowledge about very many of them, including
office management principles, staff matters, registry and general
duties. The Program also teaches about supervision of office personnel,
and how to prepare for promotion to managerial posts.
This workshop also shows the dynamics of
records management in organizational settings in general with special
reference to the human resources function. The course seeks to equip the
participants with critical skills relevant to the management of records
in the world of work
On completion of the course, participants should be able to:
Discuss records management policy
Explain records management justification
Illustrate principles of records management
Outline records retention and disposition schedules and scheduling
Analyze electronic records
Appraise records centre
Discuss records disposal and destruction
Application of ICTs in Records and Archive Management
Describe vital records
Explain forms, directives and reports management
Discuss confidentiality and access; subpoenas and other courts orders
Discuss disaster preparedness, response and recovery
The types and roles of the PA/Secretary; personal attributes and skills, work relationships, adapting to change.
The office environment: layout, design,
environmental factors, furniture and furnishings, equipment and
machinery, their functions; health and safety concerns.
The world of commerce; public, private, types of enterprises.
Business letters and their preparation; desktop publishing.
Communications including memos, emails, forms, reports and other business documents.
Filing systems, data and information.
The uses and control of office machines
Computer systems: data, databases, hardware, software, data security.
Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
Outgoing mail, despatching mail, options, postage, posting options and machinery.
Reception work, visitors, appointments, deliveries, arranging meetings, representing the organisation.
Our portfolio of more than 200 training courses are currently designed to address the current training needs of our clients incorporating latest trends and internationally accepted best practices, in each distinct subject area.