Special Discount
Turning Workplace Conflict into a Productive Resource Course
- 25 - 27 Feb 2025
- 27 - 29 May 2025
- 19 - 21 Aug 2025
- 18 - 20 Nov 2025
- Lagos State, Nigeria
- Lagos State, Nigeria
- Lagos State, Nigeria
- Lagos State, Nigeria
Special Discount
2 participants: 5% Group Discount
3 to 5 participants: 10% Group Discount
6 or more participants: 15% Group Discount
Group discount applies for payment one week prior to the training date
(Available also for customised Training by Duration, Venue & Fee)
Details
Conflict at different levels is a constant presence in the world of work. Managed correctly it can have a powerful and creative effect. Managed poorly or ignored it can be disastrous for business, for the effectiveness of organizations and for staff morale, efficiency and commitment. Managing Conflict courses will help you manage and positively engage with conflict to make you and the people around you more effective and productive. It will help you identify potential conflicts before they fully arise and will give you the confidence to manage conflict effectively and to deal with a range of confrontational situations in the workplace and outside.
Take a Managing Conflict course is one of the world leading providers of Managing Conflict training courses.
Course objectives
- Enhance your understanding of human behaviour and its effect on others
- Become aware of your own conflict resolution style
- Develop strategies to enable you to manage conflict more effectively in the workplace
- Turn conflict and potential conflict into a productive resource
Course outlines
- All our Managing Conflict courses are designed to meet the specific needs of our clients depending on their personal/organisational requirements and existing skills set.
- A Managing Conflict course includes:
- Causes of conflict at work
- Stages of conflict escalation
- Your natural response to conflict
- Understanding others perceptions and expectations
- Identifying passive, aggressive and assertive behaviour
- Creating shared aims and vision; SMART goals
- Identifying your own style
- Managing difficult situations
- Maintaining a confident state of mind
- Structuring and controlling the conversation
- Techniques for defusing arguments
- Giving criticism and feedback
- Defending and justifying your position
- Saying No effectively
Who should attend
- Need to deal with people you find difficult
- Struggle with communication failures or personality clashes at work
- Are a manager or team leader who needs to regularly obtain positive results from conflict situations
- Are an experienced manager who needs a refresher on dealing with difficult situations
TESTIMONIALS
Here is what members who attended Labour and Trade Union Courses said
I will say that the conference was rich in content
The conference opened my eyes in treating my fellow workers with respect
and to fight for our rights when the
need arises through collective bargain
I just realized from this conference that unionism is not child’s play
The conference has
taught me what it takes to be in union. It has really exposed me to see that I
have not fared well as executive member. I have learnt a lot
I am impressed at the course contents, which are rich and covers the
basic tenets of unionism
The conference gave me the opportunity to be a better union leader
The lecture (content) was quite educative
I acquired additional knowledge on bargaining skills and grievance procedures
The procedure of grievance handling
is well tackled
Explore our Full Portfolio of Training Courses
Our portfolio of more than 200 training courses are currently designed to address the current training needs of our
clients incorporating latest trends and internationally accepted best practices, in each distinct subject area.